Reviews

AMAZING SERVICES seriously I was traveling through on orders and my alternator went out they replaced it same day i couldn’t ask for a better place

Where do I start... First off, I'm a single mom and new to the area. I purchased my car about a year ago and this was my very first time having it serviced outside of the oil changes. I was looking for someplace that specializes in foreign cars and almost took it to a volkswagen dealership. I Googled and researched, and 1st Class Auto Service kept topping them all. So, I went in, mind you I didn't call first, and told them exactly what I wanted and needed, and they took my car in (with no appointment), drove me home and picked me up when my car was ready all in the same day. Tyler and his crew were very professional, knowledgeable, and most importantly, friendly. They were sympathetic of my concerns and very reassuring that they would fix everything and for me not to worry. After paying for the services (which were very very reasonable), I drove off heading home and I have to say, they did a terrific job! My car in my opinion drives a bit better then it did before I brought it in. 5 stars to 1st Class Auto Service and THE CREW!!! I will ONLY be taking my car to them from here on out! Thank you guys so much again!

Thank you so much! We’re thrilled Tyler and the crew provided friendly, knowledgeable service and made your first visit easy and reassuring. We truly appreciate your trust and loyalty to 1st Class Auto Service. Reach us at (618) 212-0308 or admin@1stclassautoservice.com. -Chris Brinley

- 1st Class Auto Service

Thank you for the 5-star rating, Tiffany! Everyone at 1st Class Auto Service truly appreciates it, and we look forward to welcoming you back. Reach us at (618) 212-0308 or admin@1stclassautoservice.com. -Chris Brinley

- 1st Class Auto Service

They was very helpfully and quick at fixing my issue

Buddy, thank you! We’re glad our team was helpful and quick in resolving your issue. We appreciate your kind words and look forward to welcoming you back to 1st Class Auto Service. Reach us at (618) 212-0308 or admin@1stclassautoservice.com. -Chris Brinley

- 1st Class Auto Service

The owner was very friendly & considerate. Service was quick & effective. Got the work done same day. Even gave us a ride home so we didn't have to wait 3 hours for the service to get done. Staff was also very kind & professional. Highly recommend. 5 Star Service...

Randy, thank you for the wonderful review! We’re glad our friendly team provided quick, effective same-day service and a convenient ride home. We truly appreciate your recommendation and look forward to welcoming you back to 1st Class Auto Service. (618) 212-0308 | admin@1stclassautoservice.com -Chris Brinley

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"Great service! They fit me in on the same day, everyone was incredibly pleasant, and the pricing was very reasonable."

Thank you Katina for choosing us! We're thrilled to hear that you had a great experience at 1st Class Auto Service. It's our top priority to provide excellent service and make our customers feel valued. If you have any questions or need further assistance, please don't hesitate to contact us at (618) 212-0308 or admin@1stclassautoservice.com. We look forward to serving you again in the future!-Chris Brinley

- 1st Class Auto Service

Great service, pricing, and communication.

Thank you for the five-star review, Emma! We appreciate your kind words about 1st Class Auto Service and our commitment to excellent service. If you ever need anything, please don't hesitate to reach out. We're here to help! -Chris Brinley

- 1st Class Auto Service

Great people.

Thank you for the positive review, Angela! We're glad to hear that you had a great experience with us. If you ever need any further assistance with your vehicle, don't hesitate to reach out to us at (618) 212-0308 or admin@1stclassautoservice.com. We're here to help! -Chris Brinley

- 1st Class Auto Service

Initially had wife’s truck oil changed, quick turnaround and fair pricing. Took my older truck in for tranny issue, Josh said he could fix it, found out he didn't even look at it. Tyler spoke to someone with Years experience, and they came up with an outrageous price. Felt like I was being taken advantage of because I am elderly. Wont go back, and be weary of they’re tactics!

Doug, we're sorry to hear about the disappointment you experienced. We strive to provide quality service to all our customers, regardless of age. We understand your frustration and would like to discuss this further to find a resolution. Please contact us at (618) 212-0308 or admin@1stclassautoservice.com. -Chris Brinley

- 1st Class Auto Service

Great shop! Staff was very helpful and friendly. I’ll be back!

Thank you for the awesome feedback, Frank! We're thrilled to hear that you had a great experience at our shop. Providing helpful and friendly service is what we aim for. We look forward to seeing you again for all your auto needs! Don't hesitate to reach out if you have any questions. -Chris Brinley, 1st Class Auto Service (618) 212-0308, admin@1stclassautoservice.com

- 1st Class Auto Service

I called and asked if they could replace the distributor, and the boss flat out said you won't like my price then said it would take and hour and half , here's the issue with that statement I had already spoke to three other shops and they all three states that it would take half hour to do the job. I would not recommend this place to anyone that cares for their vehicle. So do your research before going to this place so you don't get ripped off.

CR, thank you for sharing your experience. We aim to provide accurate information and fair prices to our customers. Please accept our apologies if there was any miscommunication. We value your feedback and will use it to improve our service. If you have any further questions or concerns, please contact us at (618) 212-0308 or admin@1stclassautoservice.com. -Chris Brinley

- 1st Class Auto Service

They were extremely helpful and informative. Every step was relayed before continuing. Helped with financing which took a great weight off of my shoulders. Clean shop which I found to be impressive. I will be them business their way.

Diann, thank you for taking the time to write such a positive review! We strive to provide the best service possible, and we're glad to hear that you had a great experience with us. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! -Chris Brinley

- 1st Class Auto Service

Amazing crew, kind, fast, and very thorough.

Megan, thank you for this awesome feedback! We're thrilled you enjoyed our speedy and detailed service. Call us if you need us. -Chris Brinley, 1st Class Auto Service

- 1st Class Auto Service

GREAT PPL very nice ppl , but had an issue with a very expensive part that had a 1 year warranty on it . Car broke down because of it and they did not want to replace it and made other excuses of what maybe wrong with my vehicle———-> the whole time it was the part that had the warranty on it that had to be replaced. Took a min for them to agree to replace it , did have to still pay a service charge to put it in . BUT YEA ONCE AGAIN —-> GREAT PPL but that was a BIG issue for me

Dear Dee Lee, we appreciate your kind words and our team is glad to hear that you had a positive experience with our staff. We apologize for any inconvenience caused by the issue with the expensive part. We strive to provide the best service possible and it seems there was a miscommunication regarding the warranty. Thank you for bringing this to our attention. If you have any further concerns, please don't hesitate to reach out to us at (618) 212-0308 or admin@1stclassautoservice.com. -Chris Brinley

- 1st Class Auto Service

The place was clean and smelled good! The customer service was absolutely amazing. I got in fast and left even faster.

Thank you for your fantastic review, Amajah! I'm thrilled to hear that you had a 5-star experience with us at 1st Class Auto Service. We take pride in providing exceptional customer service and ensuring a quick and efficient visit for our clients. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! -Chris Brinley

- 1st Class Auto Service

Awesome team! They were willing to work with my schedule and help me take care of a pre purchase inspection. Highly recommend

Thank you for the positive review, Dustyn! We are glad to hear that you had a great experience with our team. We strive to provide convenient and thorough service to all our customers. If you have any more automotive needs, don't hesitate to reach out to us at (618) 212-0308 or admin@1stclassautoservice.com. We look forward to serving you again in the future! -Chris Brinley

- 1st Class Auto Service

I needed a new engine in my 2013 Subaru Outback. They assured they were capable of the job. Weeks continued to pass after the estimated completion. Finally I hear that they won't be able to finish it because they can't complete the programming. I tow it to a dealership to complete the job for them. The dealership said they installed a knocking engine and did $10k in damage with many broken components. They told me it was the sloppiest engine swap they've ever seen and totaled my car. Don't come to 1st class - they will say they can do anything but lack the skills or professionalism behind it.

Patrick, we're really sorry to hear about your experience. We always strive to provide top-notch service and this falls well below our usual standards. If you'd like to discuss this further, please reach out to our management team at (618) 212-0308 or admin@1stclassautoservice.com. We want to make things right if possible. Again, our most sincere apologies. -Chris Brinley

- 1st Class Auto Service

Work was done right and pretty quick.

Thank you for the fantastic rating, Jaye! We're thrilled to hear that you were pleased with the quality and speedy service. If you need anything in the future, don't hesitate to reach out. We're here to help at 1st Class Auto Service! -Chris Brinley

- 1st Class Auto Service

very nice staff, good prices. have had my car worked on a couple times there. will go back.

Thank you for the 5-star review! We're thrilled to hear that you find our staff nice and our prices good. We strive to provide top-notch service to our customers, so it's great to know that you've had a positive experience with us. If you ever need anything, please don't hesitate to reach out. -Chris Brinley

- 1st Class Auto Service

Received the tires, mounting, balancing, and removing the old tires with courteous prompt service. Exceptional.

Thank you for choosing 1st Class Auto Service, Carol! We are delighted to hear that you had an exceptional experience with us. If you need any further assistance or have any questions, please don't hesitate to reach out to us at (618) 212-0308 or admin@1stclassautoservice.com. We look forward to serving you again in the future. -Chris Brinley

- 1st Class Auto Service

Thank you for your feedback, Walter! We're glad to hear you had a positive experience at 1st Class Auto Service. We strive to provide top-notch service to all our customers. If you have any further questions or need assistance, please don't hesitate to reach out to us at (618) 212-0308 or admin@1stclassautoservice.com. We're here to help! -Chris Brinley

- 1st Class Auto Service

Awesome!

Thank you for the awesome review, Jason! We are delighted to know that you had a great experience at 1st Class Auto Service. If you have any further questions or need assistance, feel free to reach out to us at (618) 212-0308 or admin@1stclassautoservice.com. We look forward to serving you again in the future! -Chris Brinley

- 1st Class Auto Service

Thank you for the 5-star review, RAYMOND. We're thrilled to know you had a great experience at our shop. If there's anything else we can do for you, don't hesitate to reach out. We're here to help. -Chris Brinley.

- 1st Class Auto Service

If you are a woman, please don’t take your vehicle here. They definitely will upcharge you in the price and what your car come in to get fixed… they don’t fix it but make the matter worse!! Had to get another vehicle after they messed it up went back for them to fix it again for free and they still charged me for something else… then it still was messed up!! Never again!!

Sabrina, customer satisfaction is important to us, regardless of gender. We apologize if you feel you were not treated fairly. We strive for top-quality service and would like to address your concerns. Please contact us at (618) 212-0308 or admin@1stclassautoservice.com so we can resolve this issue. -Chris Brinley

- 1st Class Auto Service

Fast service and very upfront about costs for repairs.

Thank you, Emily, for your 5-star review! We're thrilled to hear that you were pleased with our fast service and transparent approach to pricing. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! -Chris Brinley, 1st Class Auto Service.

- 1st Class Auto Service

Josh and Tyler very helpful and took time to explain everything.

Thank you for the 5-star review, dvldgg79! We're thrilled to hear that Josh and Tyler provided excellent service and explanations. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help! -Chris Brinley, 1st Class Auto Service.

- 1st Class Auto Service

Thank you for the 5-star rating, Jim! We're thrilled that you had a great experience at 1st Class Auto Service. If you have any questions or need further assistance, don't hesitate to reach out to us at (618) 212-0308 or admin@1stclassautoservice.com. We look forward to serving you again in the future! -Chris Brinley

- 1st Class Auto Service

Very helpful and concise experience, will be back the next time i need to!

Thank you for choosing 1st Class Auto Service, Braylon! We're happy to hear that your experience was helpful and concise. We look forward to seeing you again for your next automotive needs. Feel free to contact us at (618) 212-0308 or admin@1stclassautoservice.com. -Chris Brinley

- 1st Class Auto Service

Really happy with the service at 1st Class Auto. I brought my Subaru in for an A/C issue, and they had it figured out and fixed fast. They got me an appointment the next day and the pricing was more than fair. It’s hard to find a shop that’s this honest and efficient—highly recommend them.

Trevor, thank you for your kind words! We're thrilled to hear about your positive experience at 1st Class Auto. Providing top-notch service and fair pricing are always our goals. If you need anything in the future, don't hesitate to reach out! - Chris Brinley

- 1st Class Auto Service

Incredible service. Fast turn around time and they even gave me a ride home when dropping the car off. I highly recommend getting all of your vehicles serviced here.

Thank you for the amazing review, Jeff! We are glad that you had a great experience with us. Our team strives to provide exceptional service and make your visit as convenient as possible. Feel free to reach out if you have any questions or need further assistance. We look forward to serving you again soon! -Chris Brinley

- 1st Class Auto Service

Not only did these guys get the the job done, they did for less then the original quote. James and all the other guys up there are great and we will definitely be back.

Hi Heather, thank you so much for your five-star review! We're thrilled to hear that you had a positive experience at our shop. Our team always strives to provide top-notch service at a fair price. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again! -Chris Brinley

- 1st Class Auto Service

The experience at 1st Class Auto Service was 1st Class James was awesome and actually saved me a couple dollars cant say enough about these guys straight guys and very honest

Hey Pops, thanks for taking the time to leave such a glowing review! We are so happy to hear that your experience at 1st Class Auto Service was top-notch. We take pride in providing excellent service, and we'll be sure to pass along your kind words to James. If you need anything in the future, feel free to reach out to us at (618) 212-0308 or admin@1stclassautoservice.com. Thanks again for choosing us! -Chris Brinley

- 1st Class Auto Service

I had a wonderful experience with this company. Josh was great and very professional along with his staff. I would definitely recommend them.

Thank you for recommending us, Keshia! We are thrilled to hear that you had a wonderful experience with our team. If you need any further assistance, please don't hesitate to reach out to us at (618) 212-0308 or admin@1stclassautoservice.com. We look forward to serving you in the future! -Chris Brinley

- 1st Class Auto Service

After paying the Nissan dealership $2000 and having the same issue, I took the car to 1st Class.The guys there found a problem that the dealer overlooked, not to mention a few other issues that need attention.They replaced a bad alternator and battery, for a fair price. To be honest I won’t know if the problem I had is fixed for a week or two, but either way the alternator needed replaced.Josh was upfront and honest, and I will definitely be bringing the car back to get the other issues repaired. I will also recommend them to any one I know needing a shop! Thanks guys

Jim, thank you for choosing 1st Class Auto Service! We appreciate your kind words about our team. We always strive to provide thorough and honest service to all our customers. If you have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future! -Chris Brinley

- 1st Class Auto Service

I had my 2012 honda civic starter replaced. The staff were great and good customer service!

Thank you, Thomas, for sharing your experience at 1st Class Auto Service! We're thrilled that our team provided exceptional service during your starter replacement. If you need anything else, please don't hesitate to reach out at (618) 212-0308 or admin@1stclassautoservice.com. We're here to help! -Chris Brinley

- 1st Class Auto Service

I would give 5 stars for friendliness and hospitality. I’ve retracted my previous review. While I’m a bit disappointed with how some things turned out, my overall rating now stands at a 3.

Dear Min Deborah Hannah, we apologize for your recent experience. We always strive to provide top-notch service and are sorry we fell short. Your feedback is invaluable, and we're taking steps to address the issues you raised. If there's anything further we can do, please don't hesitate to reach out. We appreciate your continued support. -Chris Brinley

- 1st Class Auto Service

I would give 5 stars for friendliness and hospitality. I’ve retracted my previous review. While I’m a bit disappointed with how some things turned out, my overall rating now stands at a 3.

Dear Min Deborah Hannah, we apologize for your recent experience. We always strive to provide top-notch service and are sorry we fell short. Your feedback is invaluable, and we're taking steps to address the issues you raised. If there's anything further we can do, please don't hesitate to reach out. We appreciate your continued support. -Chris Brinley

- 1st Class Auto Service

Josh and his team were a blessing! We came ALL the way from Mobile, AL for the church convention in St. Louis, MO. We drove our mini church bus, and our AC compressor seized up. It was a nightmare just to find any type of service. I don’t even know how we got to this shop but we are absolutely grateful we ran into it. They are knowledgeable, quick and their customer service is top tier! Please don’t hesitate to get auto services done here, Josh will find a way to take care of you! Thank you and may the Lord continue to watch over this shop!

Ally, thank you for your kind words! We're delighted to hear that you had a positive experience with our team during your church convention. Our goal at 1st Class Auto Service is to provide our customers with the best service possible, and we're glad that Josh and the team were able to help you with your AC compressor issue. If you or anyone from your church group needs assistance in the future, please don't hesitate to reach out to us. May the Lord continue to bless you all! -Chris Brinley

- 1st Class Auto Service

I couldn't find a better price anywhere in the St Louis area I don't think I could have done it cheaper if I did it myself. Was a fast turnaround and really easy good customer service to deal with

Thank you, Jay, for choosing 1st Class Auto Service! We're thrilled to hear that we exceeded your expectations with our competitive pricing and excellent customer service. Your satisfaction is our top priority, and we look forward to serving you in the future. Remember, you can always reach us at (618) 212-0308 or admin@1stclassautoservice.com. -Chris Brinley

- 1st Class Auto Service

Thank you, Michael, for the excellent 5-star rating! We at 1st Class Auto Service are thrilled to hear that you had a great experience with us. If you have any further questions or need assistance, please don't hesitate to reach out to us at (618) 212-0308 or admin@1stclassautoservice.com. We look forward to serving you again soon! -Chris Brinley

- 1st Class Auto Service

Had an urgent need after my kids car exhaust fell in half while driving and this shop immediately helped and got the parts hand delivered and in 30 min the fix on the severed exhaust pipe was complete and the 2022 car was back on the road. No issue. Great service. Quick to help and professional. Thank you!

Jamie, thank you for this glowing review! We are happy to hear that you had a great experience at our shop. We pride ourselves on providing quick, professional, and efficient service to all of our customers. If you ever need any assistance in the future, please do not hesitate to give us a call at (618) 212-0308 or email us at admin@1stclassautoservice.com. Drive safely! -Chris Brinley

- 1st Class Auto Service

I received great service and thank you.

Thank you Janice for your 5-star review! We're glad that you had a great time with us at 1st Class Auto Service. We strive to provide top-notch service to all of our customers, and we're happy to know that we met your expectations. If you need any more assistance with your vehicle in the future, please don't hesitate to give us a call at (618) 212-0308 or shoot us an email at admin@1stclassautoservice.com. We look forward to serving you again soon!-Chris Brinley

- 1st Class Auto Service

This auto shop is excellent. Quality, knowledgeable and all around personality. I felt great leaving my Audi Q 5 “Audrey” in their hands. I also will recommend my friends to this shop.

Thank you Pamela for the wonderful review! We are thrilled to hear that you had such a great experience with us at 1st Class Auto Service. We strive to provide excellent service to all of our customers, and we're delighted that we were able to exceed your expectations. We appreciate your recommendation and look forward to serving you and your friends in the future! If you have any questions or need any further assistance, please don't hesitate to reach out to us at (618) 212-0308 or admin@1stclassautoservice.com. -Chris Brinley

- 1st Class Auto Service

Exceptionally friendly and informative! We had issues while traveling out of state and they gladly squeezed us into their schedule to help us with our engine trouble. They gave great recommendations to help extend the life of the engine and if we lived in the area they would become our go to guys for car maintenance!

Thank you for your kind words, ThePuppetkamon! We're thrilled you had a positive experience with us during your travels. It's fantastic to hear that our team ensured your engine trouble was resolved efficiently while providing valuable recommendations. If you ever find yourself in the area again, don't hesitate to give us a call! Safe travels!-Chris Brinley

- 1st Class Auto Service

Sharon, thank you for your 5-star review! We're thrilled to hear that you had a great experience at our shop. If you have any questions or need assistance in the future, don't hesitate to reach out. We're here to help! -Chris Brinley, 1st Class Auto Service

- 1st Class Auto Service

Tyler, Brandon and the rest of 1st Class Auto have been great in helping me with issues with my Mazda. I called Tyler after a really bad oil change that could have been catastrophic. I appreciate the fairness and honesty in their work. I recommend Ist Class Auto highly!

Hi Holly! We're thrilled to hear that you had a great experience at 1st Class Auto Service! We take pride in providing our customers with fair and honest service. If you ever need any further assistance with your Mazda or have any questions, please don't hesitate to reach out. Thank you for recommending us! -Chris Brinley

- 1st Class Auto Service

My granddaughter's car needed a new turbo charger and waste system, they did a perfect job and had it done quickly and reasonably priced.

Thank you, Mike, for the enthusiastic review! We're glad to hear that you and your granddaughter had a positive experience with our turbo charger and waste system replacement service. At 1st Class Auto Service, we strive to achieve perfection while maintaining affordability and efficiency. If you ever need any further assistance, feel free to contact us at (618) 212-0308 or admin@1stclassautoservice.com. We look forward to serving you again!-Chris Brinley

- 1st Class Auto Service

The guys got me i real fast, fun guys as well. Showed me the repair on there meta glasses lol

Hey Blake, thanks for the awesome review! We're glad you had a fun and fast experience here at 1st Class Auto Service. Remember, if you ever need us again, just give us a call at (618) 212-0308 or shoot us an email at admin@1stclassautoservice.com. Take care! -Chris Brinley

- 1st Class Auto Service

Hey my name is Tre I want to thank Josh he was awesome and worked with me and gave me all the tools to be successful and with my Truck he was awesome thank you had a a great visit

Tre, we're thrilled to hear about your exceptional experience with Josh! It's great to know that he provided top-notch service and made sure you had all the necessary tools for a successful visit. If you need anything else, don't hesitate to reach out!

- 1st Class Auto Service

Josh was extremely nice about explaining what I needed fixed. But when asking to see how much the part would cost, one of the mechanics, not sure of his name (shaved head, wears a chain) straight up told me no. Mind you he was already arguing with a customer right before this. Almost every shop you go to will gladly show you pricing for something you are paying for. Was told my part came from Walmart, so I called to ask Walmart how much the part cost just to find out I was extremely overcharged. Will not be doing business with them again considering the hostility.

Amber, we apologize for the negative experience. Our goal is to provide transparent service. If you ever wish to see pricing, we are happy to accommodate. Please call or email us at (618) 212-0308 or admin@1stclassautoservice.com so we can address your concerns. -Chris Brinley

- 1st Class Auto Service
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